Privacy Policy for CRM.Vipsera.com

Effective Date: December 1, 2025

At Vipsera CRM (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website crm.vipsera.com (the “Site”), including any rewarded ads displayed on the Site. We provide customer relationship management (CRM) tools and services to help businesses manage their operations efficiently.

This Privacy Policy applies to information we collect on the Site and through our services. By using the Site, you consent to the practices described in this policy. If you do not agree, please do not use the Site.

We comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) for EU users, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other U.S. state privacy laws effective in 2025 (such as those in Iowa, Delaware, New Jersey, Nebraska, and New Hampshire). We also adhere to Google’s AdSense and Ad Manager policies, including updates for privacy-enhancing technologies and U.S. state privacy compliance as of February 16, 2025.

1. Information We Collect

We collect information to provide and improve our services. This includes:

Personal Information

• Account Information: If you create an account or subscribe to our services, we collect your name, email address, company name, phone number, billing details, and payment information (processed securely via third-party providers like Stripe).
• Contact Information: Information you provide when contacting us via forms, email, or support tickets, such as your name, email, and message content.
• Usage Data: Details about how you interact with the Site, such as IP address, browser type, device information, pages viewed, time spent on pages, and referral sources.

Non-Personal Information

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience. See Section 5 for details.
• Analytics Data: Aggregated data on Site usage, such as number of visitors and popular features.

Information from Minors

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. Parents or guardians who believe their child has provided us with personal information should contact us at privacy@vipsera.com.

Rewarded Ads Information

This website contains rewarded ads, which are advertisements where users may receive incentives (e.g., in-app rewards, points, or access to premium features) for engaging with the ad, such as watching a video or completing a task. These ads are served through third-party providers, including Google AdSense and Google Ad Manager. Interaction with rewarded ads may involve additional data collection as described in Section 5.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our CRM services, including account management and support.
• To process payments and subscriptions.
• To communicate with you, such as sending service updates, newsletters, or responding to inquiries.
• To analyze Site usage and improve functionality, using tools like Google Analytics.
• To serve personalized content and ads, including rewarded ads.
• To comply with legal obligations, prevent fraud, and enforce our terms.
• For marketing purposes, with your consent where required (e.g., email newsletters).

We do not sell your personal information. Under U.S. state privacy laws, we do not “sell” or “share” personal information as defined in those laws.

3. How We Share Your Information

We share information only as necessary:

• Service Providers: With trusted third parties who assist us, such as cloud hosting (e.g., AWS), payment processors (e.g., Stripe), and email services (e.g., SendGrid). These providers are contractually obligated to protect your data.
• Advertising Partners: With Google AdSense and Google Ad Manager to serve ads, including rewarded ads. See Section 5 for details on their data practices.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
• Legal Requirements: If required by law, such as in response to a subpoena or to protect our rights.

We do not share sensitive personal information (e.g., health, race, religion, or sexual orientation) for advertising purposes, in line with Google’s Personalized Advertising Policy.

4. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy, or as required by law. For example:

• Account data: While your account is active, plus 1 year after deletion.
• Usage logs: Up to 2 years for analytics.
• Payment data: As required by tax laws (typically 7 years).

You may request deletion of your data at any time (see Section 8).

5. Cookies, Tracking, and Advertising

Cookies and Similar Technologies

We and our partners use cookies and similar technologies (e.g., pixels, local storage) to:

• Remember your preferences and login status.
• Analyze traffic and performance.
• Serve ads, including rewarded ads.

You can manage cookies through your browser settings. Disabling cookies may limit Site functionality.

Google Advertising Cookies

Google, as a third-party vendor, uses cookies to serve ads on our Site. Google’s use of the DoubleClick cookie enables it and its partners, including us, to serve ads to users based on their visit to our Site and/or other sites on the Internet.

Users may opt out of personalized advertising by visiting Google Ads Settings or the Network Advertising Initiative opt-out page.

Third-Party Vendors and Ad Networks

Third-party vendors, including Google, show ads on our Site based on your prior visits to this and other sites. If you have not opted out of third-party ad serving, cookies from other vendors or ad networks may also be used to serve ads. You can opt out of some third-party cookies by visiting www.aboutads.info.

Rewarded Ads

Rewarded ads may collect additional data, such as device ID, ad interaction history, and location (for geo-targeting), to deliver incentives. This data is processed by Google AdSense/Ad Manager in compliance with their privacy policies and U.S. state laws (e.g., Restricted Data Processing mode for opt-out signals like Global Privacy Control).

Analytics

We use Google Analytics to understand Site usage. For details, see Google’s Privacy Policy.

6. International Data Transfers

Our Site is hosted in the United States. If you access it from outside the U.S., your information may be transferred to and processed in the U.S. We ensure appropriate safeguards, such as Standard Contractual Clauses for EU data.

7. Your Privacy Rights

Depending on your location, you may have rights under GDPR, CCPA/CPRA, or other laws:

• Access: Request a copy of your personal information.
• Correction: Update inaccurate data.
• Deletion: Request removal (subject to legal exceptions).
• Opt-Out: Of personalized ads, data sales/sharing (we do not sell/share), or marketing emails.
• Global Privacy Control (GPC): We honor GPC signals for opt-outs in supported U.S. states.

To exercise rights, contact us at privacy@vipsera.com. We respond within 45 days (or 90 for complex requests). Verified requests are free; we may charge for excessive requests.

For EU users: You have the right to lodge a complaint with your local data protection authority.

For California residents: In the past 12 months, we have not sold or shared personal information. Categories collected include identifiers (e.g., email), commercial info (e.g., purchases), and internet activity.

8. Contact Us

If you have questions about this Privacy Policy, please contact:

Vipsera CRM [Your Address, e.g., 123 Main St, Anytown, USA 12345] Email: privacy@vipsera.com Phone: [Your Phone Number, e.g., +1-555-123-4567]

9. Changes to This Policy

We may update this policy to reflect changes in our practices or laws. We will notify you via email or Site notice. Continued use after changes constitutes acceptance.

10. Governing Law

This policy is governed by the laws of the State of [Your State, e.g., Delaware], without regard to conflict of laws principles.

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This Privacy Policy is provided for informational purposes and does not constitute legal advice. We recommend consulting a privacy attorney to customize it further for your needs. For Google AdSense/Ad Manager compliance, ensure your implementation aligns with their latest terms.